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SHIPPING & RETURNS
Shipping Policy
1. Shipping Overview
Amen Apparel offers reliable shipping options to ensure your products reach you in a timely manner. We partner with trusted delivery services to handle the logistics of getting your order to your doorstep.
2. Shipping Timeframe
Orders are processed within 1-2 business days, and delivery times depend on the shipping method selected and your location.
Local South African Shipping: Delivery typically takes 3-7 business days.
International Shipping: Delivery times vary depending on the destination country, usually between 7-14 business days.
Please note that delivery times may be affected by external factors such as weather conditions or public holidays, and we encourage you to track your order using the provided tracking number.
3. Shipping Costs
Shipping fees are calculated at checkout based on the size of your order and delivery address.
4. Shipping Restrictions
At this time, we only ship to specific regions. If you are located outside our service area, please contact us for more information or potential alternative shipping solutions. We are working to expand our shipping options to more international destinations.
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this tracking number on the courier’s website to monitor the status of your shipment.
6. Delivery Issues
If your package is delayed, lost, or damaged during transit, please contact us immediately. While we do our best to ensure timely delivery, we rely on third-party couriers for shipping. In cases of damaged or lost items, we will assist you in filing claims with the courier to resolve the issue as quickly as possible.
Return & Exchange Policy
1. Returns Overview
We want you to be completely satisfied with your purchase, so we offer a 7-day return policy for most items. If you are not happy with your purchase for any reason, you can return it within 7 days of receipt for a full refund or exchange.
2. Eligibility for Returns
To be eligible for a return, items must meet the following criteria:
Items are in new, unused condition.
Items have all original tags and packaging intact.
Items have not been worn, washed, or damaged.
Please note that some items, such as underwear and personal hygiene products, are non-returnable for hygiene reasons.
3. How to Return
To initiate a return, please follow these steps:
Contact Customer Service: Reach out to our support team via email at annelize.amen@outlook.com within 30 days of receiving your order.
Return Authorization: Our team will issue a return authorization number (RAN) and provide you with the address to send your return.
Return Shipment: Package your items securely and ship them back to us. The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., damaged or incorrect items).
4. Exchanges
If you would like to exchange your item for a different size, colour, or style, you can initiate an exchange within 7 days of receiving your order. Exchanges follow the same process as returns, and if the new item is of a different price, any difference will be settled during the exchange process.
5. Refunds
Once we receive your returned items, we will process your refund. Refunds will be issued to the original payment method. Please note that it may take 5-7 business days for the refund to appear in your account, depending on your payment provider.
6. Defective or Damaged Items
If your order arrives damaged or defective, please contact us immediately. We will offer you a full refund or exchange for the defective item, and we will cover the cost of return shipping for faulty items.
7. Non-Returnable Items
Certain items are non-returnable, including:
Underwear and personal hygiene products (for hygiene reasons).
Gift cards.
Items marked as final sale.
If you’re unsure about whether an item qualifies for a return or exchange, please contact us for clarification before shipping it back.
8. Customer Service
If you have any questions or need assistance with your return or exchange, please don’t hesitate to reach out to our customer service team at annelize.amen@outlook.com We’re here to help and ensure your shopping experience is as smooth as possible.